Frequently Asked Questions
How do I place an order?
Welcome! Start by reviewing our site and add the items that you are interested in to a Wishlist. After you fill out the contact form and submit your Wishlist, we'll let you know about our availability and send you a proposal. Once your proposal is signed, and a deposit of 50% of the rental price is received, your date will be secured.
How early do I need to place an order?
Honestly, that is entirely up to you. However, as a boutique event décor company, we have a limited amount of inventory. We typically hold items for 10 days after your proposal is sent out. After that, it is released and available again to the general public.
Where are you located?
Our Workshop is located behind our home at 900 Bunty Station Rd in Delaware, OH. Please make an appointment to see our inventory as we don't keep regular business hours.
Do you service locations outside of Columbus?
Yes! As long as we have availability and your event is within 3 hours of our location. Additional mileage fees do apply.
Speaking of fees...what is your delivery fee? Do you charge tax?
Delivery starts at $50.00 for single thrones and the price varies from there. There are many factors that go into your delivery/pickup fee, including the following: distance, difficulty in getting rentals into your space (steep stairs, narrow entryways), late night pickups, etc. Once we have a better idea of your event day schedule, we'll be able to quote you accurately.
In regard to sales tax, we charge the county mandated 7.50% for all orders. If you are a business and will be charging the client tax, then we just need a W9 on file to waive the tax.
I'm interested in Chiavari Chairs. How are they delivered? Do you setup and breakdown?
Once your date is set, we will coordinate with your planner/the venue to drop off the Chiavari chairs. They are delivered in stacks of six, with covers, and the chair pads are delivered in separate bags. After your event, they must be re-covered and restacked before we pick them up. Cushions should be re-bagged. We do offer a setup and breakdown service. It runs $0.75/chair for setup and $0.75/chair to restack and cover them at the end of your event.
Can we pick up my rentals?
Some of them, yes. We do require a credit card to be on file for all pickups from our workshop.
What if my guests get crazy and damage some of your items?
We do charge a damage waiver of 10% on all orders. This covers basic wear and tear, but not lost items or negligence. If items cannot be salvaged, you will be charged a replacement fee.